Refund policy

Returns & Refunds Policy

At Nara Bloom, we strive to offer high-quality products and a positive shopping experience. If you are not completely satisfied with your order, please review our policy below.

Eligible Items for Return or Refund

• We accept returns or refunds only for items that are defective or damaged upon delivery.

• You must report any issue within 5 calendar days of receiving your order.

• Returns are not accepted for reasons such as change of mind or incorrect usage of the product.

Exceptions

• Customized or made-to-order products (e.g., with initials, engravings, or personalized designs) are not eligible for return or refund, unless there is a manufacturing defect.

• For hygiene reasons, earrings or items intended for direct skin contact cannot be returned.

How to Request a Return or Refund

1. Contact us via email at narabloomjewelry@gmail.com:

   • Your order number

   • A description of the issue

   • Clear photos of the product showing the defect or damage

2. Our team will review your case and respond within 3 business days.

3. If approved, we will provide instructions for returning the item and proceed with a full refund or replacement, depending on the situation.

Refund Process

• Once approved, refunds will be processed to the original payment method.

• Refund timing depends on your bank or payment provider, but usually takes 5 to 10 business days.

• If the product must be returned to us, the refund will be issued after we receive and inspect the item.

Shipping Costs

• If the issue was caused by our error (e.g., incorrect, defective, or damaged item), we will cover the return shipping costs.

• In all other cases, the return shipping cost is the responsibility of the customer.

For any further questions, please visit our Contact page or reach out to us through social media or email. We are here to assist you.